Please see our main page for information around the Pharos server move, current printing problems, etc.
Copier Program customers should NOT use ITS’s SlugHub/Service Now ticketing system to request Copier Program Pharos accounts, or if they have Pharos login/access issues. ITS has nothing to do with managing Copier Program devices, and must process that ticket before looping in the Copier Program. Any customer request for Pharos assistance submitted through SlugHub/Service Now will take longer to fulfill than if the customer contacted Copier Program directly.
Every UCSC staff member, faculty member, and student can have access to Copier Program devices through our Pharos Uniprint® access control and account management system. If you do not have an account, or find you cannot access your account to use Pharos, please contact us at x9-5799 or copierprogram@ucsc.edu for assistance.
Each Summer we update our Pharos database with a list of incoming students for Fall quarter (as well as all staff, faculty, and students that started at UCSC since the previous Summer). This way our Pharos accounts database almost always current and complete for all users. All students are associated with their Student Billing Services account at this time (see below).
If you are a Summer Session instructor, please contact your department manager to discuss your Summer Session copy/print charging in Pharos.
User ID and PIN
Please go to our Copier Access page for instructions on how to log in to our Pharos-enabled devices.
FOAPAL (campus account) Use
FOAPALs are shown by FOAPAL number and a plain text descriptor on the Pharos software embedded in Copier Program devices. FOAPALs are provided for Faculty/Staff (and some students) in a couple of ways:
- Department managers, unit managers, and/or unit business officers can contact the Copier Program and request particular users be associated with FOAPALs for which the requester has signature authority. These are generally departmental or unit funds.
- Divisional grant accountants can contact the Copier Program and request that particular grant FOAPALs be associated with particular users (usually PIs or graduate students). Faculty/researchers should request the copy accounts on their research funds through the divisional grants office, who will provide the necessary funding approval to the Copier Program (assuming there is money available on the FOAPAL for these costs and that the costs are allowable, allocable and appropriate per the award budget/terms).
All FOAPALs are set up in Pharos as grants. This means we can put spending limits on your FOAPALs, depending upon your need:
- FOAPAL limits allow us to put limits on the FOAPAL itself, so when the limit is met the access in Pharos to use the FOAPAL is shut down. For example, if a FOAPAL is given a $500 limit (i.e., a FOAPAL supporting a research grant) when $500 spend has been reached the FOAPAL will no longer be available for selection in Pharos to pay for your copying/printing.
- User quotas can be put on each user of a FOAPAL, ranging from $0.06 (1 copy/print) to unlimited (the user quota when the limit on a FOAPAL has been invoked). If a dollar limit is set, when the user reaches that limit the FOAPAL will no longer be available to them, while remaining available to other users who have not used their quota. So as to not limit the whole FOAPAL in this case we set the limit to something artificially high, which prevents spend on the FOAPAL from ever reaching the limit. This enables us to use the user quotas and keep the FOAPAL active regardless.
- Both FOAPAL limits and user quotas can be added to a FOAPAL. We set the limit to something that is within reach, and every user has a quota. If the FOAPAL limit is reached before users use up their quotas, the FOAPAL becomes inactive. Otherwise, before the FOAPAL limit is met the FOAPAL is available to all users until they have used up their quota.
If you have any questions about our provision and control of FOAPALs in Pharos, please email us.
Student Billing Services Use
All students have the ability to use Pharos-enabled devices by selecting their Student Business Services (SBS) account, which is listed in Pharos as “Student Billing System Charges – Paid Monthly on your Student Bill”.