Using the Pharos Secure printing process our customers can print one or many document(s) from their computer and release it/them after authenticating just once at the Copier Program device.
Copier Program customers should NOT use ITS’s SlugHub/Service Now ticketing system for problems with Pharos secure or Pharos direct printing. ITS must process that ticket before looping in the Copier Program, so any customer request for help submitted through SlugHub/Service Now will take longer to fulfill than if the customer contacted Copier Program directly.
Mac/Windows
Printing
Pharos Secure printing from the Mac is similar to that from a Windows computer, in that only a single popup window is launched during the Pharos Secure printing process. The instructions below assume the Pharos Secure print driver has been installed correctly on your computer. If you need to have the driver installed, click here for instructions on how to get installation help.
Once the custom print driver for Pharos Secure printing is properly installed, and after readying the print job, the customer sends the <Print> command. The standard print driver window launches:
Select the Pharos Secure printer from the “Printer:” pulldown menu. Set up any options you need from the “Copies & Pages” screen; to get to all setup options, click on the “Copies & Pages” pulldown menu. Those specifically for the device are found in “Printer Features”. Once you’ve set up your options so your document will print how you would like, press <Print>. The Pharos Secure popup window launches:
Enter your CruzID (the first part of your email, before the @ sign, is your CruzID) in the text field. DO NOT enter your full email address, you’ll never be able to release your jobs since you don’t log in with your full email address. Press <Print>.
The print stream is routed from your computer to the Copier Program server in ITS’s data center, where it is held to be released for 48 hours; if you don’t release the job within 48 hours of printing, it will be automatically deleted.
Releasing Prints
During the first 48 hours after printing, customers can release job(s) on their local Copier Program device (assuming it has the Pharos iMFP embedded), or on any other Copier Program/Pharos device across campus. Check here for the full list of publicly-accessible devices for Pharos Secure printing; if your Copier Program device has Pharos and is not on the list, it’s not considered “publicly-accessible”, but because you’ve been granted access you can release Pharos Secure jobs to it.
To release Secure Print jobs, log in to Pharos at the device using the instructions found on the Copier Access page. Once you’ve selected either a FOAPAL or your Student Billing Services account you will see the “Job Name” screen on the touchscreen. It will show any Secure Prints being held for you on the Copier Program print server. You can release any of those jobs to print (select the checkbox next to the document and press <Print>, or press <Print All> to release all the listed jobs):
Be sure to log out when you are done!
Linux
Printing Pharos Secure prints from Linux is a detailed process, and requires setting up a specific CUPS printer on your computer. There are no Pharos popups for Linux. The instructions for setting up a CUPS printer for Pharos Secure printing can be found here. Pharos Secure printing has been successfully tested on the following varieties and versions of Linux/CUPS (we stopped at this point as users of a newer variety of flavors report success with the instructions):
Redhat v6.x and v7.x
Fedora v6, v7, v25
CentOS v6 and v7
Ubuntu 16.04
Debian 8.7
CUPS versions: 1.5.3, 1.7.5, 2.1.3, 2.2.0
If you have questions about using Linux for Pharos Secure printing, or using the Pharos Secure printing process, please contact us.